
A new rental scam is currently affecting tenants around Australia.
Scammers are sending fraudulent letters through Australia Post that appear to be from legitimate real estate agencies. These letters—often generic and not addressed to tenants by name—falsely claim that the property has been sold and instruct tenants to transfer their rent to a new bank account. The documents are convincingly formatted and could easily trick even cautious tenants.
Property managers and agencies are advised to take the following steps to safeguard tenants and maintain trust:
- Clearly outline your official procedures for notifying tenants of any changes to rental payment details.
- Encourage tenants to confirm any such requests directly with your office before taking action.
- Ensure all team members are briefed on the scam and equipped to respond confidently to tenant inquiries.
- Report any suspected fraudulent activity or misuse of your agency’s identity to Consumer and Business Services (CBS).
Stay alert and help keep your tenants protected.
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